If you require further assistance, you may contact our office via email at [email protected] .
If the loan is secured by collateral, you may have the option to seize the collateral and replace the loan with the asset within your Equity Trust account.
To do this, complete a Direction of Investment to add the seized asset to your account.
Direction of Investment to add asset seized:
If you and the borrower agree to extend or modify the terms of the original note, your asset must be updated within your Equity Trust account to reflect these changes.
By keeping us timely informed about any changes on your note, you’ll avoid unexpected distributions, potential tax consequences, and matured note related fees.
*Please note that the maturity date will not be updated with only our Promissory Note Status form. This internal document is used only to route your submission to the appropriate department for processing.
To complete this transaction:
If the borrower is unable/unwilling to pay back the loan, the loan can be deemed uncollectible.
In order to complete this transaction:
If the note was secured and is uncollectible, a Fair Market Value Form must be completed for the asset that was pledged as collateral and submitted along with your completed Uncollectible Note Form.
Seize the Collateral
If the loan is secured by collateral, you may have the option to seize the collateral and replace the loan with the asset within your Equity Trust account.
To do this, complete a Direction of Investment to add the seized asset to your account.
Direction of Investment to add asset seized:
Extend the Terms of the Loan
If you and the borrower agree to extend or modify the terms of the original note, your asset must be updated within your Equity Trust account to reflect these changes.
By keeping us timely informed about any changes on your note, you’ll avoid unexpected distributions, potential tax consequences, and matured note related fees.
*Please note that the maturity date will not be updated with only our Promissory Note Status form. This internal document is used only to route your submission to the appropriate department for processing.
To complete this transaction:
Deem the Loan Uncollectible
If the borrower is unable/unwilling to pay back the loan, the loan can be deemed uncollectible.
In order to complete this transaction:
If the note was secured and is uncollectible, a Fair Market Value Form must be completed for the asset that was pledged as collateral and submitted along with your completed Uncollectible Note Form.
Q: I received an expired promissory note notice, what do I need to do?
A: Review the possible circumstances that apply to your account on this page and follow the directions to resolve. If a scenario doesn’t apply to your situation, please contact Equity Trust by email at [email protected] .
Q: What should I do if the promissory note was paid off but it is still showing in my account?
A: Provide Equity Trust Company with the Promissory Note Satisfaction Direction of Investment Form indicating the date and amount of the payoff. Please remember that any return on your investments must be deposited into your account.
Q: Why must the borrower sign if I choose to extend or modify the terms of the promissory note?
A: The original promissory note requires the borrower’s signature acknowledging the terms of the loan. Any modification made to the terms of the existing note should also be acknowledged by the borrower to ensure he or she are in agreement.
Q: What if I cannot contact the borrower?
A: You may choose to deem the promissory note uncollectible. In order to do this you must provide sufficient evidence that you have attempted to contact the borrower. Supporting documents are required in order to allow Equity Trust Company to reduce the value of the promissory note.
Q: How long do I have to submit required paperwork for my matured promissory note?
A: You should submit paperwork upon learning of your matured investment. Once we receive the paperwork, you will be contacted if additional information or clarification is needed.