BadgerCare Plus: Member Information

Find out what you need to know while you are enrolled in BadgerCare Plus.

Using your ForwardHealth card

After you get BadgerCare Plus, we’ll send you a ForwardHealth card in the mail. If you had Family Planning Only Services, BadgerCare Plus, or Medicaid in the past, you won’t get a new card. You can use the same card you used before.

Need a card? Go to your ACCESS account or call ForwardHealth Member Services at 800-362-3002.

Your ForwardHealth card includes your name. It also has a 10-digit number and magnetic stripe. There is a place for you to sign your name as soon as you get it. If you need help, the Member Services phone number is on the card.

You must show your card when you go to the doctor. You also need it when you pick up medicine at the pharmacy.

Getting services

Most people who get BadgerCare Plus get it through HMOs (health maintenance organizations). These are insurance companies that offer services from select providers. You can choose an HMO from the packet and letter we send you. If you do not choose an HMO by the due date, we pick one for you. To enroll in an HMO or ask a question about HMOs, call 800-291-2002.

If you have a doctor you want to see, check if they are in your HMO network. If not, you may need to find a new doctor. You can also try choosing a different HMO.

HMOs

View our full list of HMOs. Find links to more details and see which counties the HMO covers.

Anthem Blue Cross and Blue Shield

• Anthem Blue Cross and Blue Shield plan site
• Anthem Blue Cross and Blue Shield member handbook
• Find an Anthem Blue Cross and Blue Shield provider
• Phone: 855-690-7800 (711 for Teletypewriter (TTY))
• Counties: All

Chorus Community Health Plans

• Chorus Community Health Plans plan site
• Chorus Community Health Plans member handbook
• Find a Chorus Community Health Plans provider
• Phone: 800-482-8010 (877-733-6456 for TTY)
• Counties: Brown, Calumet, Dodge, Door, Eau Claire, Fond du Lac, Grant, Green Lake, Jefferson, Kenosha, Kewaunee, Manitowoc, Marinette, Milwaukee, Oconto, Outagamie, Ozaukee, Racine, Rock, Shawano, Sheboygan, Walworth, Washington, Waukesha, Waupaca, Waushara, Winnebago

Dean Health Plan

• Dean Health Plan plan site
• Dean Health Plan member handbook
• Find a Dean Health Plan provider
• Phone: 800-279-1301 (711 for TTY)
• Counties: Adams, Columbia, Dane, Dodge, Fond du Lac, Green, Green Lake, Iowa, Jefferson, Juneau, Lafayette, Marquette, Rock, Sauk

Group Health Cooperative of Eau Claire

• Group Health Cooperative of Eau Claire plan site
• Group Health Cooperative of Eau Claire member handbook
• Find a Group Health Cooperative of Eau Claire provider
• Phone: 888-203-7770 (800-947-3529 for TTY)
• Counties: Adams, Ashland, Barron, Bayfield, Brown, Buffalo, Burnett, Chippewa, Clark, Columbia, Crawford, Dodge, Door, Douglas, Dunn, Eau Claire, Florence, Forest, Grant, Green, Green Lake, Iowa, Iron, Jackson, Juneau, Kewaunee, La Crosse, Lafayette, Langlade, Lincoln, Marathon, Marinette, Marquette, Menominee, Monroe, Oconto, Oneida, Outagamie, Pepin, Pierce, Polk, Portage, Price, Richland, Rock, Rusk, Saint Croix, Sauk, Sawyer, Shawano, Taylor, Trempealeau, Vernon, Vilas, Washburn, Waupaca, Waushara, Winnebago, Wood

Group Health Cooperative of South Central Wisconsin

• Group health Cooperative of South Central Wisconsin plan site
• Group health Cooperative of South Central Wisconsin member handbook
• Find a Group health Cooperative of South Central Wisconsin provider
• Phone: 800-605-4327 (608-828-4815 for TTY)
• Counties: Columbia, Dane, Grant, Iowa, Jefferson, Lafayette, Sauk

Independent Care Health Plan (iCare)

• iCare plan site
• iCare member handbook
• Find an iCare provider
• Phone: 800-777-4376 (800-947-3529 for TTY)
• Counties: Adams, Ashland, Barron, Bayfield, Brown, Buffalo, Calumet, Chippewa, Columbia, Crawford, Dane, Dodge, Door, Douglas, Florence, Fond du Lac, Grant, Green, Green Lake, Iowa, Iron, Jackson, Jefferson, Juneau, Kenosha, Kewaunee, La Crosse, Lafayette, Manitowoc, Marinette, Marquette, Menominee, Milwaukee, Monroe, Oconto, Outagamie, Ozaukee, Pepin, Pierce, Racine, Richland, Sauk, Sawyer, Shawano, Sheboygan, Trempealeau, Vernon, Walworth, Washburn, Washington, Waukesha, Waupaca, Waushara, Winnebago

MercyCare Insurance Company

• MercyCare Insurance Company plan site
• MercyCare Insurance Company member handbook
• Find a MercyCare Insurance Company provider
• Phone: 800-895-2421 (800-947-3529 for TTY)
• Counties: Rock, Walworth

MHS Health Wisconsin

• MHS Health Wisconsin plan site
• MHS Health Wisconsin member handbook
• Find an MHS Health Wisconsin provider
• Phone: 888-713-6180 (800-947-3529 for TTY)
• Counties: All

Molina Health Care

• Molina Health Care plan site
• Molina Health Care member handbook
• Find a Molina Health Care provider
• Phone: 888-999-2404 (711 for TTY)
• Counties: Adams, Brown, Calumet, Chippewa, Columbia, Dane, Dodge, Door, Eau Claire, Florence, Fond du Lac, Forest, Green, Green Lake, Iowa, Jefferson, Juneau, Kenosha, Kewaunee, Lafayette, Lincoln, Manitowoc, Marathon, Marinette, Marquette, Milwaukee, Oconto, Oneida, Outagamie, Ozaukee, Portage, Racine, Richland, Rock, Sauk, Shawano, Sheboygan, Vilas, Walworth, Washington, Waukesha, Waupaca, Waushara, Winnebago

My Choice Wisconsin

Molina Health Care, Inc., acquired My Choice Wisconsin on September 1, 2023. Beginning July 1, 2024, members of the My Choice Wisconsin HMO will be identified as Molina members. Learn more about the purchase and how it affects members of My Choice Wisconsin.

Network Health Plan

• Network Health Plan site
• Network Health Plan member handbook
• Find a Network Health Plan provider
• Phone: 888-713-6180 (800-947-3529 for TTY)
• Counties: All

Quartz

• Quartz plan site
• Quartz member handbook
• Find a Quartz provider
• Phone: 877-849-1029
• Counties: Adams, Buffalo, Chippewa, Columbia, Crawford, Dane, Dodge, Eau Claire, Fond du Lac, Grant, Green, Iowa, Jackson, Jefferson, Juneau, La Crosse, Lafayette, Marquette, Monroe, Richland, Rock, Sauk, Trempealeau, Vernon, Walworth, Wood

Security Health Plan Wisconsin

• Security Health Plan Wisconsin plan site
• Security Health Plan Wisconsin member handbook
• Find a Security Health Plan Wisconsin provider
• Phone: 800-791-3044 (877-727-2232 for TTY)
• Counties: Adams, Ashland, Barron, Bayfield, Brown, Buffalo, Burnett, Chippewa, Clark, Crawford, Dodge, Door, Douglas, Dunn, Eau Claire, Florence, Forest, Green Lake, Iron, Jackson, Juneau, La Crosse, Langlade, Lincoln, Marathon, Marquette, Monroe, Oconto, Oneida, Outagamie, Pepin, Pierce, Polk, Portage, Price, Richland, Rusk, Saint Croix, Sawyer, Shawano, Taylor, Trempealeau, Vernon, Vilas, Washburn, Waupaca, Waushara, Winnebago, Wood

UnitedHealthcare of Wisconsin

• UnitedHealthcare of Wisconsin plan site
• UnitedHealthcare of Wisconsin member handbook
• Find a UnitedHealthcare of Wisconsin provider
• Phone: 800-504-9660 (711 for TTY)
• Counties: All

Reporting changes

Within 10 days, let us know if you or anyone living with you:

• Becomes pregnant or has a pregnancy end.
• Gets married or divorced.
• Has a change in health insurance coverage.
• Has a change in tax dependents.
• Has a change in tax filing status.
• Has a change in where they are staying.
• Has a new address.
• Has an income change that makes your total (gross) income for the month go over the BadgerCare Plus limit. You must report this change by the 10th day of the next month.
• Moves in or out of your home. No longer has a tax deduction you told us about previously.

You can report changes:

• On the ACCESS website.
• To your agency by phone or in person.
• By using the Information Change Report, F-10183.

Renewing your benefits

Every year, you must renew your benefits. A month before your benefits end you will get a letter. The letter will tell you how to renew them.

Glossary

Your Benefits on the Go

Download the MyACCESS app from your app store to manage your benefits anywhere, anytime.

Request a Fair Hearing

Get help if you disagree with a decision about your benefits.